Email is the most powerful and efficient way to keep in contact with your customers, however it is also where people make the most mistakes ” potentially driving away those customers. Used correctly, it is the most personal online medium, and can keep those clients up to three times longer than other ways. When someone gives you their email address, it is a measure of their trust. But abuse that trust, and you can kiss that customer good bye!

So, when you’re collecting information, what are you really after? This is the secret, and it’s both easy and important to get these e-mail addresses from your customers. You’ll likely agree that you’re more likely to score an e-mail address than quickly sell an expensive item to someone. If you’re handed vital contact information from a customer, they are allowing you make contact with them, and for free.

Tips for Successful Emailing:

1. Make your correspondence personal in nature. Most people can spot an impersonal note a mile away, and this will almost always send otherwise receptive clients running the other direction. Many people simply fail at customer service because they are not sincere and personable in their emails. Write to the potential customer as an individual. Talk to them as one person, rather than addressing the company they work for, etc. Make sure not to let your email sound like a mass email sent to a generic group of people.

2. Make sure your name appears in the “From” line of your email. People respond much more favorably to an actual person sending an email, so they are more likely to take the time to read it. Since you’ve already learned to keep the content of your email personal in approach, it follows that a personal approach should be the first thing they see when they receive the email in their inbox. Keep your email from looking like spam. Use words and phrases in your subject line that let them know your email is not spam. This will dramatically increase the odds of their reading it.

3. Your Subject Line Should be Provocative. The content of your subject line needs to be relevant to the reader to avoid sounding like spam. Keep in mind, though, that if a person already clicked on your ad they are obviously interested in what you have to offer. Use your Subject Line to remind them of this. An example of a bad subject line is “RE: Your Contact To US.” “What can we do for you? Client Services getting back to you regarding your question” is much better. It does not sound uptight or over-the-top, which would turn a lot of people off, but it also does not sound like spam.

These need to be customized to what youre selling, and not in a cookie-cutter format. But with a little work, constant tweaking, and a commitment to personal touch, you will gain more long-term customers.

Anthony Flores of www.seoandppcmanagement.com is an authority in Search Engine SEO and Adwords Management Expert. Contact us with proven PPC and SEO results for attorney’s all across the country.

Tags: advertising, Attorney Marketing, computers, internet, Internet Marketing, law firm web design, marketing, seo, seo for attorneys

This entry was posted on July 21, 2010 at 7:15 am. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Posted in marketing by anthony flores No Comments Yet